Chroma Sales Hub Store FAQs
1. Ordering & Payment
Q: How do I place an order?
A: Simply browse our website, add the desired products to your cart, and proceed to checkout. Follow the instructions to enter your details and make a secure payment.
Q: What payment methods do you accept?
A: We accept credit/debit cards, digital wallets, and other secure online payment methods. Available payment options will be displayed at checkout.
Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or canceled within 24 hours of placement. Once processed for shipping, cancellations are not possible.
2. Shipping & Delivery
Q: How long does delivery take?
A: Delivery times vary based on location:
- Local Delivery: 1-3 business days
- Domestic Delivery: 3-7 business days
Q: How can I track my order?
A: Once your order is shipped, you will receive an email or SMS with tracking details. You can use the tracking number to monitor your shipment.
Q: What happens if my package is delayed or lost?
A: If your order is delayed beyond the estimated timeframe, please contact us. In case of a lost shipment, we will work with the courier to resolve the issue.
3. Returns & Refunds
Q: Can I return a product?
A: Yes, returns are accepted within 7 days of receiving your order, provided the item is unused, in original packaging, and eligible for return.
Q: How do I request a return or exchange?
A: Contact our customer support team at [your email] with your order details. We will guide you through the return or exchange process.
Q: Will I get a refund for my returned item?
A: Once we receive and inspect the returned product, a refund will be processed to your original payment method within 7-14 business days.
Q: Are shipping fees refundable?
A: Shipping fees are non-refundable unless the return is due to a defect, incorrect item, or damage.
4. Account & Support
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders, save shipping details, and enjoy a faster checkout process.
Q: How can I contact customer support?
A: You can reach us via email at [your contact email] or call us at [your contact number].