Shipping Policy

Chroma Sales Hub Shipping Policy

At Chroma, we are committed to delivering your orders in a timely and secure manner. Below are the details of our shipping process, including delivery timeframes, charges, and tracking.

1. Shipping & Delivery Timeframes

We process and ship orders as quickly as possible. Estimated delivery times are as follows:

  • Local Delivery (Within the City): 1-3 business days
  • Domestic Delivery (Across the Country): 3-7 business days

Delivery times may vary due to factors such as public holidays, weather conditions, or courier delays.

2. Shipping Charges

  • Shipping fees depend on the size, weight, and destination of the order. The exact shipping cost will be calculated at checkout before payment confirmation.
  • Occasionally, we offer free shipping promotions, which will be announced on our website.

3. Order Processing

  • Orders are processed within 24-48 hours after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once the order is shipped, you will receive a confirmation email with tracking details.

4. Tracking Your Order

Once your order is dispatched, you will receive a tracking number via email or SMS. You can track your shipment through our website’s tracking system or directly via the assigned courier’s tracking page.

5. Failed or Delayed Deliveries

  • If a delivery attempt is unsuccessful due to an incorrect shipping address provided by the customer, re-delivery charges may apply.
  • In case of delivery delays due to unforeseen circumstances, we will notify you via email or SMS.
  • If the courier cannot deliver your order due to reasons beyond our control, we will work with you to arrange an alternative delivery option.

6. Damaged or Lost Shipments

  • If your package arrives damaged, please contact us within 48 hours with photographic proof, and we will arrange a replacement or refund.
  • If your order is lost in transit, we will work with the courier to resolve the issue as soon as possible.

7. Contact Us

For any shipping-related inquiries, please contact our support team at [your contact email] or call us at [your contact number].