Return & Refund Policy

Chroma Sales Hub Return & Refund Policy

At Chroma, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a flexible return and refund policy as outlined below.

1. Eligibility for Returns

You may return a product if it meets the following conditions:

  • The item is unused, unworn, and in its original packaging with all tags and accessories.
  • The return request is made within 7 days of receiving the order.
  • The item is not a non-returnable product (e.g., perishable goods, personal care items, customized products, or digital downloads).
  • The product has not been damaged due to misuse or mishandling.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team at [your contact email] or call [your contact number] with your order details and reason for return.
  2. Our team will review your request and, if approved, provide return instructions and a shipping address.
  3. Pack the item securely and send it back using a trackable courier service.
  4. Once received, our team will inspect the product and process the return within 5-7 business days.

Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Policy

Once we receive and inspect the returned item, the refund will be processed as follows:

  • If approved, a refund will be issued to the original payment method within 7-14 business days.
  • If rejected, we will notify you with a reason, and the item can be shipped back at your request.
  • Shipping fees are non-refundable, except in cases of damaged, defective, or incorrect items.

4. Exchanges

We allow product exchanges for different sizes, colors, or a replacement of the same item if available. To request an exchange, follow the same steps as for returns.

5. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect product:

  • Notify us within 48 hours of delivery.
  • Provide photos of the product and packaging for verification.
  • We will arrange a replacement or full refund at no additional cost.

6. Non-Returnable Items

The following items cannot be returned or refunded:

  • Perishable goods (food, flowers, etc.)
  • Personal care and hygiene products
  • Customized or personalized items
  • Gift cards and digital downloads
  • Clearance or final sale items

7. Order Cancellations

  • Orders can be canceled within 24 hours of placement for a full refund.
  • Once an order has been shipped, it cannot be canceled. However, you may request a return after receiving the product.

8. Contact Us

For any return or refund inquiries, please reach out to our customer support team at [your contact email] or call us at [your contact number].