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• United Arab Emirates (UAE): Orders are typically processed and dispatched within 1-2 days.
• Kingdom of Saudi Arabia (KSA): Orders are generally processed and dispatched within 2-4 days.

No, Urban Souq currently ships only within the UAE and KSA. We do not offer international shipping at this time.

Urban Souq Return Policy:

At Urban Souq, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may return it under the following conditions:

• Eligibility: Items must be returned within 7 days of delivery in their original packaging, unused, and in resellable condition.
• Non-Returnable Items: Certain products, such as personal care items, perishables, and digital goods, are non-returnable.
• Return Process: To initiate a return, please contact our customer service team with your order details.
• Refunds & Exchanges: Refunds will be processed after inspection of the returned item. Depending on the payment method, refunds may take 7-14 business days to reflect. Exchanges are subject to stock availability.
• Return Shipping: Customers may be responsible for return shipping costs unless the item is defective or incorrect.

For further assistance, please reach out to Urban Souq customer support.